Return policy

Can i send a dress back if it doesn't fit? What is the return policy..if there is one?

1 Response

Hey Raluca,

Thanks for your question.

As with most second-hand sales, typically there are no refunds. It's important to ask as many questions as you need to and confirm measurements before purchase. If the dress arrives and it is not your style or doesn't fit, you can always re-sell the dress on Stillwhite.

However, If your dress arrives significantly different to the seller's description, damaged, counterfeit or doesn't arrive at all PayPal Buyer Protection can protect the full purchase price plus shipping costs. Buyers may open a dispute through PayPal where both parties submit evidence, and PayPal makes a final decision. Buyers must send the dress back at their own expense to complete a refund.

For more information on Paypal's buyer agreement and Seller's refund policy please visit our help topics here:
www.stillwhite.co.za/help/do-i-need-to-offer-a-return-policy
www.stillwhite.co.za/guarantee

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I was able to purchase the dress of my dreams already altered for less than half of the retail price. I am so happy . And the seller was extremely nice and was quick to contact me back
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Augustina, Elmont
1 week ago
To be honest, I was skeptical at first, but after reading reviews and finding my dream dress in minutes, I can say I would absolutely recommend this site. I am so grateful to the bride who was willing to share a piece of her with me. My personal experience was one where the seller seemed just as excited as I am!
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Julia, Pensacola Beach
1 week ago
Good news, Stillwhite is available in your country. Switch to www.stillwhite.co.za